Why CAST AI?

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami, Florida.

However, this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission.

Our Account Managers work closely with our existing customers to build long-lasting customer relationships and ensure increased adoption, quick value realization and long-term delight for each customer's journey. Account Managers will also be tasked with upselling and cross-selling our existing and new solutions to their managed accounts and will be compensated accordingly based on these results.

Core values that hold us all together:

PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience.

LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries.

DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar.

EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction.

Role overview

As a Customer Success Account Manager at CAST AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools.

As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for CAST AI and our customers, with main responsibilities being:

• Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention.

• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth.

• Onboarding and Training: work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company’s products within a well-defined and closely managed onboarding process.

• Performance Monitoring: Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues.

• Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts.

Requirements

• Proven experience in customer account management including execution of upsell, value realization and customer planning.

• 5+ years of experience as an Account Manager or Account Executive

• Ability to identify key contacts, understand client needs, and tailor proposals to address those needs.

• Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction.

• Experience with Kubernetes, sales lifecycle, and Cloud space is a significant plus

What's in it for you?

• Join a fast-growing, cutting-edge company that’s redefining cloud-native automation and optimization
• Work with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology
• Enjoy a flexible, remote-first work environment with opportunities to travel and engage with customers worldwide
• Competitive compensation package, equity options, and extensive benefits